Phone NUmbers

Customer Service

(806) 383-1313

Fax

(806) 383-9383

Merchants Buying Club

(806) 383-2289

MBC Fax

(806) 383-0857

Telxon Ordering

Local:

(806) 383-2788

(806) 383-7249

Toll Free:

1-800-530-4976

1-888-522-6595

Return for Credit Policy

November 2nd, 2009
It is the general policy of McCarty-Hull, Inc. to accept returns for credit of product originally and directly purchased from McCarty-Hull, Inc. by currently active customers if that product can be returned for credit by McCarty-Hull, Inc. to its suppliers under the following conditions:
  • Product was properly displayed for sale for a minimum of 90 days at a reasonable retail price and was not accepted by the consumer.
  • Product freshness date has expired and is guaranteed by McCarty-Hull, Inc.
  • Product was ordered/shipped in error. Merchandise checked in by the driver and store personnel should be returned with the driver. Items checked in on the honor system must be called into customer service within 24 hours of delivery.
  • Product was delivered damaged. Merchandise checked in by the driver and store personnel should be returned with the driver. Damaged items checked in on the honor system must be called into customer service within 24 hours of delivery.
  • McCarty-Hull, Inc. is the Primary Supplier.
Customer Service Local 383-1313, Toll Free 877-460-1313 or 800-336-3643.
Credit will not be accepted under these conditions:
  • Products are not guaranteed to McCarty-Hull, Inc. by its suppliers.
  • Store is changing suppliers or is going out of business.
  • Product is temporarily overstocked unless the product to be returned is unmarked, undamaged and in its original packaging with McCarty-Hull, Inc. shipping label attached.
  • Product was damaged by store personnel or store customers.
  • McCarty-Hull, Inc. is not the Primary Supplier.
@NG@ Not Guaranteed @NG@
Product Headings noted with @NG@ in your order guide are not guaranteed unless the item is unmarked, undamaged and in its original packaging with the McCarty-Hull, Inc. shipping label attached.
Products that are not guaranteed include but are not limited to:
  • Lorillard Cigarettes
  • Phillip Morris Cigarettes
  • RJ Reynolds Cigarettes
  • USST Products
    • Copenhagen
    • Husky
    • Skoal
    • Red Seal
  • Tantus Tobacco
  • Republic Tobacco
  • Dean’s Cigars
  • Seasonal Candy
  • Juices, Drinks, Gatorade and Water
  • Grocery/Pet Food
  • Refrigerated/Frozen
  • Household/Automotive
  • Paper/Plastic Foodservice & Supply Goods
  • Equipment
  • Special Order Items
  • Discontinued Items
  • Custom Logo Products